Comments on: Rite Of Passage: Bad Yelp Review

By: Ron Samuelson

Ron Samuelson — Mon, 22 Mar 2010 22:57:09 +0000

Thanks so much Susan for your kind words. I was brutally honest in this case, but you can’t make everyone happy right? I hope to see you soon!

By: Susan H.

Susan H. — Mon, 22 Mar 2010 01:00:30 +0000

I’ve had nothing but good experiences with Ron. He’s serious about what he does, but he SHOULD be when he’s asking people to put that much trust in him (and money in his pocket). I’d rather have someone be honest with me during one of the most important purchases of my life, wouldn’t you?

By: Ron Samuelson

Ron Samuelson — Tue, 09 Mar 2010 20:57:47 +0000

Thanks Richard. I appreciate your comment and it means a lot coming from someone who I highly respect in this business. It’s a constantly changing world, so all we can do is adapt and learn from every experience, good or bad. Hope to see you soon!

By: Richard Tilles

Richard Tilles — Tue, 09 Mar 2010 20:41:43 +0000

Hey Ron, I thought your article was beautifully written. It was thought provoking and thoughtful, both about your prospect’s experience and your own. I wouldn’t worry too much. After all he said it best in his last paragraph, “if you want to buy an engagement ring ONLY at a store, this would be a place to go, but if you are a curious customer who’d love to look in all different places (stores and online) and does your homework about purchasing a diamond, think twice before you go or before you say anything.”

There is nothing wrong with that. No one says that a prospect MUST buy from a store, the store should earn the prospects respect. But no store wants to be used for their knowledge and then dumped over a small difference in price. I believe that it is somewhat implicit that if you spend time in a store and you like what they say, you should give them your business. On the other hand, some matches are not made in heaven. And a store, as a privately held business should be able to show the prospect the door.

By: Ron Samuelson

Ron Samuelson — Tue, 09 Mar 2010 15:46:41 +0000

Thanks Johnny, I hope you’re right and I appreciate your kind response! Yelp does have some problems – I would love to start rating customers and see what happens!

By: Johnny

Johnny — Tue, 09 Mar 2010 15:44:35 +0000

Luckily Yelp is a scam and if you buy advertising they will remove your bad
reviews. It is their normal business model. In some cases their employees
will leave bad reviews to shake down small businesses.

Barring that you are handling it in the best way possible. You addressed it
head-on and anyone who reads the review will see that you handled it with
dignity

http://techcrunch.com/2010/02/24/yelp-class-action-lawsuit/

By: Ron Samuelson

Ron Samuelson — Mon, 08 Mar 2010 21:05:16 +0000

Thanks Peggy! I hope we responded well. It’s a changing landscape where you can’t just give customers “the boot” anymore

By: Peggy Jo Donahue

Peggy Jo Donahue — Mon, 08 Mar 2010 20:56:42 +0000

Ron, I think you responded on Yelp very well, and it was great that you attached your original blog post, especially because the guy made it sound like you trashed him in there– when actually you were rueing the fact that you might have been a little hard on him. I think reasonable people will sense your sincerity. I read that Inc article on Yelp, BTW, it was enlightening…