Ramble On Ron

Diamonds, Music and other Facets of Life

Setting Expectations

I came across a recent situation where a service provider is (constantly) making a mistake that we used to do here at Samuelson’s all the time. It’s all about setting expectations. Here’s an example: Someone wants an engagement ring made. Back in the day, we would do everything we could to do it as fast […]

If You’re Gonna RIP Someone, Make Sure They’re Dead!

Are you Facebook friends with one of those people who has to be the FIRST to “RIP” someone as soon as they die? It’s like a contest to report the news first. It’s a pet peeve of mine. It’s so annoying that people feel the urge to report the news first on Facebook or Twitter […]

Stop Sharing!

Facebook, Twitter, blogs, real conversations (did we forget about them?) – it seems like it’s all about sharing information these days in the new business world. I have shared a lot of information in a lot of places. I share on Facebook and Twitter – articles, thoughts, pictures, and more. On this blog, I write […]

Lost in Transactions

We’ve been busy here at Samuelson’s with a lot of different projects. We just hired a new Director of Marketing and there have been customers in Baltimore, Washington DC and from all over the country selling their diamonds, silver and jewelry to us. So every day I’m involved in a lot of transactions – whether […]

From Pennsylvania Ave to Wisconsin Ave…

Monday will be one month since we opened our Washington DC jewelry buying office. It’s going better than expected – WAY better. The neighborhood is unbelievable – just like New York City but in DC. High end shopping, great food, beautiful 6th floor office overlooking Wisconsin Ave, nice people. The customer reaction has been so […]

Treating Your Customers With Dignity and Respect

I was asked to speak at an event last night at my synagogue. The first speaker was the rabbi who was asked to talk about ethics in business. The subject of “when to tip” was the topic of his conversation. Why do we tip the person who takes our luggage out of the car but […]

You Gotta Be Lucky

My grandfather used to tell my father every day, “You gotta be lucky”.  My father used to wonder to himself, “Why is he telling me this every single day?” Well, because it’s true. My father is realizing it as he gets older, seeing his friends get older and some becoming sick.  I am realizing it […]

Looking At Diamonds…And Myself

I had an enlightening experience today with a customer. He came in to look at some diamonds we were holding for him, only to tell me that he found another diamond from an e-tailer and just wanted to look at settings. I explained that we don’t just sell mountings and set other company’s diamonds in […]

Sure Don’t Know What I’m Going For, But I’m Gonna For It For Sure

Happy New Year!  It was a great year for me personally and for Samuelson’s Diamonds.  We are growing as a company in all directions both locally and online.  In my first post of 2010, what better video to post than one of the Grateful Dead’s most meaningful songs, Saint of Circumstance.  This was performed at […]

My Baltimore Blizzard Engagement Ring Story

The seventh biggest blizzard in Baltimore history and the biggest blizzard ever in December couldn’t have come at a worse time for retailers.  It was the Saturday before Christmas, and to make it even worse we were having our Holiday Party on Sunday, complete with live music, food and drinks.  Well, I had a diamond […]

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